Find answers to common questions about PrepMeter. Can't find what you're looking for? Contact our support team.
Getting Started
Click the "Get Started Free" button, enter your email, and follow the simple onboarding process. You'll be up and running in less than 2 minutes!
Yes! Our Free plan gives you access to basic courses, 5 AI tutoring sessions per month, and community features. No credit card required.
PrepMeter is designed for learners aged 13 and above, from high school students to working professionals looking to upskill.
Learning & Features
Our AI analyzes your learning style, tracks your progress, and adapts content to your needs. You can ask questions, get instant feedback, and receive personalized recommendations 24/7.
Absolutely! PrepMeter supports simultaneous learning across academics, soft skills, and practical hard skills. Our AI helps you balance your learning goals effectively.
Yes! Pro and Enterprise plans include certificates upon course completion. These are recognized by many institutions and can be shared on LinkedIn.
Pro and Enterprise users can download lessons and materials for offline access through our mobile app.
Technical
PrepMeter works on all modern web browsers, plus we have dedicated iOS and Android apps. Your progress syncs seamlessly across all devices.
Yes! We use bank-level encryption (AES-256) and follow strict data protection regulations including GDPR and CCPA. Your learning data is never shared with third parties.
PrepMeter works well with any internet connection 1 Mbps or faster. For video content, we recommend 5 Mbps for the best experience.
Billing & Plans
Yes, you can cancel your subscription at any time with no penalties. You'll continue to have access until the end of your billing period.
Yes! Students with a valid .edu email address receive 50% off Pro plans. Contact support@prepmeter.com to verify your student status.
Enterprise includes everything in Pro plus dedicated support, custom integrations, team management, advanced reporting, and white-label options. Contact our sales team for a custom quote.
Support
Free users have access to our community forums and knowledge base. Pro users get priority email support with 24-hour response time. Enterprise clients have dedicated account managers.
Yes! Pro and Enterprise users have access to live chat support during business hours (9 AM - 6 PM EST, Monday-Friday).
We love feedback! Use the feedback button in your dashboard or email us at feedback@prepmeter.com. We review all suggestions regularly.
Still Need Help?
Our support team is ready to assist you with any questions or concerns.